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BOV Travel Insurance
 
If you are the Holder of a valid BOV Gold Visa CardBOV Platinum Visa Card or BOV Skypass Business Visa Card you are automatically an eligible Member for cover in respect of Short Term Travel Insurance Coverage.
 

Who is covered

The card automatically covers the following members:
  • Main Cardholder, until reaching the age of 76 years
  • Spouses or partners, of the Main Cardholder, subject that these reside in the same address as the Main Cardholder
  • Children, legally adopted children and legally fostered children of main cardholders, provided that they are under 18 years of age, or under 23 years of age if they are full time students.
Given that the policy is an open cover, one does not need to notify us before every trip. Furthermore it offers a worldwide coverage up to 90 days per trip. 
 

Summary of Cover

BOV Travel Open Cover Policy covers the following:
  • Cancellation & Abandonment
  • Medical Emergency and Associated Expenses
  • Hospital Benefit
  • Your liability to others
  • Delayed Departure
  • Missed Departure
  • Personal Accident
  • Personal Belongings
  • Delayed Luggage
  • Loss of Passport
  • Personal Money
  • Hijack
For full details please refer to the policy document

Table of Compensation and Excesses

A table of compensation and excesses can be found on the BOV Travel Open Cover Policy from page 4 to page 6. One should refer to the limits and excesses according to the type of card one holds. One should also note that each limit applies for each member and applicable excess applies for each member per claim submitted.
 

Extensions

The BOV Travel Policy also offers the following extensions:

In Case of Emergency

In case of emergency and in the event of a member requiring assistance whilst traveling outside the Maltese Islands, then the member may call MIDDLESEA ASSIST on telephone number 00356-22480209 from anywhere in the world. MIDDLESEA ASSIST will provide a service on a worldwide basis with the exception of those areas around the world which pose a war risk, political or other conditions which make the provision of the service impossible or reasonably impracticable.

Claims

All claims are dealt directly by Island Insurance Brokers. If you wish to lodge a claim under this policy, please forward relative claim form, together with the necessary documentation, without unnecessary delay but not later than 30 days from return of that particular journey to our offices. A claim under this policy must be supported by the following documentation:

Section 1 - Cancellation & Abandonment

  • Completed claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)Flight Tickets or e-tickets (departure and arrival)
  • Hotel Accommodation Voucher
  • Flight and Accommodation Invoices and receipts
  • Tour/Holiday Programme
  • Documentation to confirm reason/s for cancellation or curtailment:
    • Medical Reports
    • Death Certificates
    • Other confirmations (see Section 1 and special conditions applying to Section 1)
  • Cancellation confirmation from Airline/Agent/Hotel indicating any refund due

Section 2 - Medical Emergency & Associated Expenses

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Medical Reports
  • Medical Receipts
  • Receipts for additional accommodation and travelling
  • The Member may be examined by a consultant appointed by Mapfre Middlesea plc

Section 3 - Hospital Benefits

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Medical Reports
  • Hospital Reports
  • Hospital Bills
  • The Member may be examined by a consultant appointed by Mapfre Middlesea plc

Section 4 - Your Liability to others

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Other documentation to substantiate the Member's claim depending on type of claim
  • Members are to ensure that similar claims are to be handled directly by Mapfre Middlesea plc and no commitment is made regarding settlement or payment

Section 5 - Delayed Departure

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Boarding Pass
  • Receipts for extra charges incurred
  • Reason for delay substantiated by documentation (Airline declaration etc

Section 6 - Missed Departure

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Airline's declaration for reason
  • Receipts for extra charges incurred

Section 7 - Personal Accident

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Medical Reports
  • The Member may be examined by a consultant appointed by Mapfre Middlesea plc

Section 8 - Personal Belongings

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Original Boarding Pass
  • Damaged Suitcase:
    • Damage Report by Airline
    • Repair receipts is suitcase is irreparable
    • Damaged suitcase if not repairable
    • Original Baggage tags/ Airline Baggage Receipt fixed on flight tickets
  • Non-Delivery of Suitcase:
    • Property Irregularity Report
    • Airline Baggage Receipt fixed on flight ticket
    • List of Missing Items
    • Receipts/Valuations/Manual of missing items
    • Claimants may be requested to make a sworn statement (affidavit)
  • Stolen Items or Accidental Loss of items:
    • Police report with 24 hours of discovery. If not possible to obtain a Police Report, a Report from the Airline or Cruise or Hotel
    • Receipts/Valuations/ Manual of stolen
    • Claimants may be requested to make a sworn statement (affidavit)

Section 9 - Delayed Luggage

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Property Irregularity Report (Airline/Carrier confirmation of delay)
  • Receipt of suitcase when collected/returned or similar documentation
  • Luggage tags/ Airline Baggage Receipts fixed on Flight ticket
  • Receipts for emergency expenses incurred

Section 10 - Loss of Passport and/or Ticket

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Loss Report
  • New ticket
  • Receipts for charges

Section 11 - Personal Money

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Police Report and/or Airline report and/or Cruise Report or similar report
  • Bank Statement/s and/or ATM withdrawal receipt confirming amount of Euros withdrawn for travel
  • Claimants may be requested to make a sworn statement (affidavit)

Section 12 - Hijack

  • Completed Claim form
  • Passport Copy
  • Copy of ID card (cardholder and claimant)
  • Flight Tickets or e-tickets (departure and arrival)
  • Report from authorities concerned showing full details of the event
In case of a claim, the above documentation is always requested but in certain cases, we might ask for more documentation.
The Member shall notify the Company of all claims made by members within 30 days from return of their particular journey.

Contact Us

If you would like any further assistance, please complete the following form or contact us on T. 238 55 555: